Shipping Policy
Processing & Shipping Times
We process orders within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number via email.
Estimated shipping times:
-
Germany, Netherlands, Austria, Poland: 7-15 business days
-
Other European Countries: 10-20 business days
-
Rest of the World: 12-25 business days
Please note that shipping times may vary due to customs, holidays, or unexpected delays.
- Standard Shipping: 7-14 business days
- Express Shipping: 3-7 business days (if available)
- International Shipping: 12-25 business days (varies by location)
Shipping Rates & Costs
- Standard Shipping: Free on orders over €100
- Express Shipping: Additional charges may apply, calculated at checkout.
- International Shipping: Fees vary by destination and will be displayed at checkout.
Order Tracking
Once your order has shipped, you will receive an email with a tracking link. Please allow 24-48 hours for tracking updates.
Lost or Stolen Packages
We are not responsible for lost or stolen packages. If your package is marked as delivered but you haven't received it, please:
- Check with neighbors or your local post office.
- Contact the shipping carrier for further assistance.
- If needed, email us at urbanpickzstore@gmail.com for help.
International Shipping & Customs
For international orders:
- Customers are responsible for any customs duties or import taxes imposed by their country.
- Delays may occur due to customs clearance procedures.
Contact Us
If you have any questions about your order, feel free to contact us at urbanpickzstore@gmail.com